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Troubleshooting



• I cannot receive any signals.
• I am getting all but one channel
• The picture isn't clear or I see snow
• The signal is worse and I am getting static when it is raining or windy.
• I live close to the broadcast towers but I am still getting signal breakups.
• My antenna does not turn on. There is no light.

1. I cannot receive any signals.
• If there are obstructions such as trees or you live in a mountainous area, you will need to prop your antenna on a higher location or use a taller mast.
• You may have a bad cable fitting or there may be corrosion. Disconnect a diplexer if you have one and run the cable to the digital receiver.

a. I live beyond 70 miles from transmitting towers.
• Purchase one of these outdoor long-range antennas: Spectrum 7 & Spectrum 6.
• The cable from your antenna to your tuner is too long. If the length is over 100ft, you may lose 30% of the signal. If you cannot reduce the length of the cable, you may need to purchase an antenna amplifier.
• You may need to switch out your digital tuner.

2. I am getting all but one channel
• If your antenna has a clear view to the broadcast tower, you may need to switch your digital tuner.
• The channel is broadcasting at a reduced power. There is nothing you can do about this.
• The station is at a lower spot on the transmitting tower. Propping up your antenna on a higher position may fix this.
• The method of encoder the station employs may be incompatible with your model of digital tuner. A broadcast encoders and your digital tuner may be incompatible. You may upgrade your software of firmware.

3. The picture isn't clear/I see snow

You are watching an analog broadcast if you see snow. You need to purchase a digital converter. .

4. The signal is worse and I am getting static when it is raining or windy.

This may be due to a problem with your coaxial cable or loose connection. You may need to replace your coaxial cable or splitter. Also Check if the antenna is connected to the 75 Ohm transformer correctly and that your antenna is secured on the mast. Your antenna should not be moving when it is windy.

5. I live close to the broadcast towers but I am still getting signal breakups.

Reflected signals are hitting the antenna as well as the primary signal. You are probably suffering from multi-path distortion. This happens when reflected signals are hitting the antenna in addition to the primary signal. Consider trying a small directional antenna and keep it away from any metallic objects or other antennas. A variable inline attenuator may also make a difference by dropping the reflected signal below the threshold which the digital tuner can recognize.
A larger antenna will not solve this problem.

6. My antenna does not turn on. There is no light.
Your control box is malfunctioning. Please contact us so we can send you a new one.